ENSURING YOUR SAFETY IS OUR NO. 1 PRIORITY.
At BMW, we are committed to ensure unconditional driving experiences and your safety as our top priority. Hence, from time to time, we run technical campaign to address the slightest possible issue that may disrupt your driving pleasure.
*Due to the processing leadtime, vehicles that have been completed within the past 4 – 6 weeks might have not been removed from the system. Hence, please contact any Authorised BMW Service Centre in case of any queries.
FREQUENTLY ASKED QUESTIONS.
What is a technical campaign?
A technical campaign occurs when a manufacturer determines that a vehicle model either has a safety-related defect or does not comply with a production standard. When this happens, BMW will alert owners of the problem and will recall affected vehicles to an Authorised BMW Service Centre for a complimentary repairs.
Are cars imported from another country and registered in Sri Lanka included in these technical campaigns?
Yes. Alternatively, if you wish to find out if your BMW is affected, you can also contact the Authorised BMW Service Centre.
Where can I find my BMW Vehicle Identification Number (VIN)?
You can find it on the registration document, on the front right wheel house, or on a sticker affixed to the lower area of the right B-pillar and on certain variant, it is also located on the front windshield lower left area when viewed from the outside of your BMW.
What if my vehicle is affected by a technical campaign, and I don’t get it checked?
We encourage you to bring your vehicle to your Authorised BMW Service Centre as soon as possible if your vehicle has been affected by a technical campaign. This will ensure that you can continue to enjoy maximum driving pleasure for all your journeys ahead.
How long will it take for my BMW to be repaired?
Completion time for the technical campaign may vary depending on the nature of the technical campaign; as it may require a re-work, a replacement part and/or software update.